Course Information

Course Length    : 5 Weeks
Estimated Effort : 5 – 7 hours per week

Course Overview

In recent years, businesses have set a strong focus on increasing productivity, improving quality, reducing costs and delivery time, and on embracing flexibility and innovation. These strategies have become a major part of the Operations Management (OM) activities that service and manufacturing organisations engage in.

If you are someone exploring the right methods to improve productivity, configure your supply chain or address the demand on hand at your organisation, this IIMBx course on Operations Management taught by Prof Mahadevan can be just what you are looking for. This course will introduce you to the right tools, techniques and skills to estimate, compute, analyse and configure key elements of operations management; and help you develop abilities to structure and solve operations-related problems in your organisation.

The course also equips participants with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain. They will also learn how operations in an organisation are configured and explore factors that can potentially drive the complexity of managing such operations. The course will also address the important concepts of Operations Management such as estimating capacity, identifying bottlenecks, and de-bottlenecking.

Throughout the course, participants will join the course team for discussions on productivity improvement methods, development of quality assurance systems and configuration of supply chains.

Professor Mahadevan B

Course Instructor

Production & Operations Management
Indian Institute of Management Bangalore (IIMB)



Course Syllabus

Week 1 - Understanding Operations

• Introduction
• Operations in an Organization
• Alternative Configurations in Operations
• Performance Measures in Operations
• Week 1 Wrap-Up

Week 2 - Analyzing Capacity in Operations

• Introduction
• The Notion of Capacity in Organizations
• Process Design and Capacity Analysis
• Capacity Estimation and De-bottlenecking
• Other Issues in Capacity Planning Edit
• Week 2 Wrap-Up

Week 3 - Supply Chain in Operations

• Introduction
• Supply Chain Management: Components
• Design of an Appropriate Supply Chain
• Issues in Inventory Planning
• Reverse Supply Chain
• Week 3 Wrap-Up

Week 4 - Productivity Improvement in Operations

• Introduction
• Productivity Paradox in Organizations
• Productivity Management: Philosophy, Tools & Techniques
• Tools for Sustaining Productivity Improvements
• Challenges in Lean Management
• Week 4 Wrap-Up

Week 5 - Assuring Quality in Operations

• Introduction
• Six Sigma Quality in Organizations
• Total Quality Management: Philosophy, Tools & Techniques
• Statistical Process Control
• Establishing Quality in Service Organizations
• Week 5 Wrap-up

After completing this course, learners will be able to:

  • Identify an operations system with some known standard configurations
  • Assess the complexity of an operations system
  • Compute cycle times for operations and estimate capacity of the system
  • Understand the various components of a supply chain and the need to configure them appropriately
  • Identify methods for reducing the bullwhip effect in supply chains
  • Understand and relate the concept of Lean Management to one’s own business situation
  • Initiate process & productivity improvement using NVA Analysis
  • Apply specific tools and techniques to analyse quality problems
  • Monitor a process using control charts

Executives, Students pursuing post graduate and anyone who wants to upskill themselves in the field of Operations Management.